Frequently Asked Questions
The airport has a variety of accessible services and facilities for travelers with special needs. There are easy access elevators and escalators in the airport terminals and parking garages. Elevators are equipped with Braille signage and raised numbers. There are also accessible restrooms throughout the airport.
Flight information is reported in detail on flight monitors at the ticketing areas of both terminals. Passengers and visitors can also locate flight numbers and status online by clicking here.
AIG has gone to great lengths to ensure that travelers are not affected by the construction efforts carried out at QAIA. Most of the construction operations are taking place behind the scenes and the way for travelers has been paved to ensure a smooth and hassle-free travel experience.
Airport International Group (AIG), the strategic investor and operator for the Queen Alia International Airport (QAIA) in Amman. AIG is a Jordanian company with private shareholding by Abu Dhabi Investment Company (UAE), Noor Financial Investment Company (Kuwait), Edgo Group (Jordan), Joannou & Paraskevaides (Overseas) Limited (Cyprus), J&P-Avax (Greece) and Aéroports de Paris Management (France).
Much of the airport operations are behind the scenes – as they should be. We have a new operations center now within the existing QAIA which has brought together operations that were previously scattered between 4 or 5 areas of the airport - bringing them together means that we have improved crisis and issue management.
- Existing terminals:
- Connected willing workforce
- Growing relationships with all stakeholders – with buy-in at all levels
- Deep cleansed customer areas
- Improved customer flows
- Planned and ready to introduce new baggage handling system – intro of new IT systems
- Enhanced services for car parking, valet, catering services
- New carriers committed to Jordan –Bahrain Airlines, Delta Airlines, National Airlines, Austrian and Blue Panorama
- Carrier extending services – Air France, Emirates, bmi
- Provisions in place to accommodate construction of new terminals
- New terminals:
- Master plan approved and now being put in place
- Main contractors appointed and on site
- Footplates of terminals emerging from the ground; base foundations completed
- The new terminal building is now at almost 92% completion progress
The new terminal will be operationally ready by end of February 2013.
Latest figures pushed the year-to-date passenger numbers to 5,808,760 PAX from January to the end of November 2012. This figure compares to 5,036,776 PAX for the same period in 2011, representing a noteworthy 15.3 percent increase. Meanwhile, aircraft movements took the total year-to-date figures up till November 2012 to 62,025 ACMs, up 6.3 percent over the same period last year.
Check-in Desks open 3 hours before departure. Passengers must allow adequate time to complete the check-in process and proceed through security. Passengers are strongly advised to check-in at the airport at least 2 hours before a scheduled flight and 3 hours before a charter flight.
The Golden Tulip Airport Hotel is located within 5 minutes from Queen Alia International Airport. For more information, please call: 00962-6- 445-1000. Fax no. 00962-6- 445-1029.
There are long-term and short-term car parks. The long term car park accommodates 680 car parking spaces and is guarded 24/7 by security staff and CCTV cameras. Friends and family collecting or dropping off travelers are encouraged to use the short-term parking areas to prevent congestion on the curbside.
No, Queen Alia International Airport is a smoke-free environment.
Yes, there are money exchange offices in both arrival and departure terminals.
Yes, ATM machines are available in terminals.
There are food and beverage areas for both passengers and visitors. For passengers, there is a F&B area on the second floor. For visitors, the F&B is located on the ground floor of the two airport terminals.
Flight information can be found on flight monitors at the airport, located in every terminal in the ticketing areas. Or please visit www………com
No. The airport does not provide stored luggage facilities
The airport has a variety of accessible services and facilities for travelers with disabilities. There are accessible elevators and escalators in the airport terminals and parking garages. Elevators have Braille signage and raised numbers. Accessible restrooms are to be found throughout the airport.
Contact your airline for its policies on checked and carry-on luggage. This information can be found on the airline's website.
Please send your inquiries to contactus@aig.aero
- Currently there are 21 open skies bilateral agreements which include UK.
- Open skies agreement with UK doesn’t include London whereas it is agreed on 10 bi-directional flights on weekly basis.
- Comprehensive European Community “Open Skies” agreement currently under negotiation.
- Jordan Civil Aviation Regulatory Commission (JCARC)’s approach is generally “reciprocal open skies”, which means that JCARC matches the access granted by the other country.
- QAIA is not nearly as developed as Egypt, Cyprus and other neighboring destinations, nevertheless, interest and volumes in tourism-based charter traffic in Jordan is on the rise, driven by an increasing profile and interest in Jordan tourism product (including but not limited to: Petra, Dead Sea, Wadi Rum, etc) viewed as fresh unexploited markets.
- Recently, several new charter series have materialized (Livingston, Air Mediterranee, Blue Panorama, etc)
- Our route development strategy is focused on cooperative marketing to ensure route viability and sustainability. We are developing a strong working relationship with the Jordan Tourism Board and they are eager to partner with us to promote markets. So, can set up a three-way meeting to further explore opportunities for collaboration.
- Although we are not in a position to offer discounts, you will find that we are one of the lowest cost airports in the region.
