Integrated Management System

Integrated Management System (IMS)

IMS integrated the operator activities into one cohesive framework

to effectively and efficiently deliver on QAIA objectives and

to ensure continual improvement

In 2009, AIG took on the challenge of obtaining certification

in three main international standards:

·         ISO9001:2008 Quality Management System

·         ISO 14001:2004 Environment Management System

·         10002 Customer Satisfaction

By 2014, AIG had added another challenge by adding fourth

Certificate in BS OSHAS18001 Occupational Health and Safety and completing successfully the certificate during same year.

In 2009, AIG took on the challenge of obtaining certification in three main international standards:

  • ISO9001:2008 Quality Management System
  • ISO 14001:2004 Environment Management System
  • ISO 10002 Customer Satisfaction

By 2014, AIG had added another target by preparing to obtain a fourth certificate in BS OHSAS 18001 Occupational Health and Safety Management.

IMS Policy

AIG’s IMS Policy is defined according to the Company’s vision and mission, its customers’ and tenants’ expectations, industry best practices, as well as context modifications and internal changes. The IMS Policy is not a top management commitment only; the entire AIG team works hand in hand to achieve it.

  • Complying with the statutory and regulatory requirements of the Hashemite Kingdom of Jordan.
  • Ensuring high levels of customer satisfaction at Queen Alia International Airport.
  • Developing and operating a safe airport complying with applicable aviation standards and following best practices.
  • Implementing a safe and healthy workplace and working conditions for all, including employees, contractors, customers and visitors with focus on preventing injury and ill health and continual improvement of Occupational Health & Safety system.
  • Implementing a sustainable Carbon Management Strategy and advanced Environment Management System at Queen Alia International Airport with a focus on preventing pollution and reducing greenhouse gas emissions resulting from its activities.
  • Involving all concerned stakeholders in our improvement actions