QAIA's Global Passenger Satisfaction Ranking Jumps Ahead to 36th Place in Q2 2014 Airport Service Quality Survey

Tuesday, October 14, 2014

Airports Council International (ACI), the global trade representative of the world’s airports, revealed that Jordan's Queen Alia International Airport (QAIA) has risen two places to rank 36th among 246 airports worldwide in its Q2 2014 Airport Service Quality (ASQ) Survey, the world’s leading airport passenger satisfaction benchmark program. According to the Survey, QAIA has registered tangible improvements in 32 out of 36 enlisted service and facility categories.

“This newest milestone reaffirms that QAIA has indeed earned its place among the world’s top 50 airports. Being recognized by such a prominent industry organization is a distinct honor that could not have been achieved without the commendable efforts of QAIA’s dedicated employees, partners and stakeholders,” commented Kjeld Binger, CEO of Airport International Group (AIG).

The ASQ Survey is the world’s leading airport passenger satisfaction benchmark program, and covers over 250 airports in more than 50 countries, with over 400,000 passengers interviewed to provide an authoritative and extensive analysis of airport service performance.

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