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Amman, July 2020: Driving a program of modernization to ensure Queen Alia International Airport (QAIA) retains its reputation for delivering excellent customer services, Airport International Group has turned to Amadeus as a strategic partner for a major modernization of the airport’s systems to deliver a foundation for innovation and the flexibility to react to new market dynamics.
The first phase of the implementation has just been completed and sees QAIA use Amadeus technology to achieve maximum efficiency by integrating airport operations, as well as passenger and baggage services, into a single platform. This step enabled Airport International Group to launch an agile, internet-enabled model that can be scaled up and/or down to match fluctuating passenger demand.
Implementation was completed during the COVID-19 lockdown with a nationwide curfew in place, as well as throughout the month of Ramadan. The ambitious project delivery was possible due to remote collaboration between Airport International Group and Amadeus and its flexible cloud technology with a globally dispersed team.
Airport International Group CEO, Nicolas Claude, stated, “The new cutting-edge platform enables us to strategically use our data to improve our airport operations and services across the board, allowing us to extend better offerings to our airline partners and passengers. I am positive that through our recent partnership with Amadeus, we will build a strong foundation in preparation for recovery.”
Airport International Group COO, Nicolas Duthilleul, explained, “Changing these mission-critical IT systems will enable QAIA to be more adaptive - especially since we are on the verge of resuming operations - as the current situation may require us to promptly adjust our operations. Our collaboration with Amadeus presents us with the ideal opportunity to expand the services our airport offers to locations beyond the terminal building, such as resorts and areas in downtown Amman, should the need arise.”
Airport International Group IT Director, Waseem Al Rousan, commented, “The benefits of a cloud-based approach are already apparent as we have delivered the migration on time, despite the previously enforced lockdown. Once we reopen, the agility of Amadeus’ technology will play a key role in helping us recover and overcome any challenges we may face, while ensuring we continue to provide the high service levels for which we have become renowned.”
Amadeus Vice President Airport IT, Europe, Middle East and Africa, Yannick Beunardeau, said, “More than 50 people across Airport International Group and Amadeus working from all over the world ensured we met our timelines amidst this challenging environment. It simply wouldn’t have been possible for us to handle this project if we needed to be extensively on-site fitting out local server rooms and networking equipment. Once again, the cloud has delivered great value.”
“By deploying our technology, Queen Alia International Airport is taking positive steps in planning for the future when the ability to adapt quickly will be key. As a leading airport, it now has a compelling offer to airlines and it can also benefit from using data to enable continued optimization of operations as the world begins to travel again,” added Beunardeau.
The second phase of the deployment will be completed by the end of 2020 and will see the implementation of Amadeus’ Altea Departure Control, self-service check-in and e-gates to ease the transit of passengers through QAIA.
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