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Satisfying Our Customers
At Queen Alia International Airport, we commit to ensure high levels of customer satisfaction, and to understand the voice of our customers to help us fulfill their needs and exceed their expectation.
Customers are welcome to submit their complaints/ comments through the following channels and we promise to take it into serious consideration:
All comments/complaints will be objectively handled by the relevant department and followed up by the quality department at AIG.
In case a third party is involved, AIG role ends by forwarding it to the concerned third party for their actions and their direct reply to you.
After receiving your comments, AIG commits to acknowledge receiving it, providing you with initial answer within 21 days from receiving it and allowing you to know about the status of the procedures at any time at your request.