Queen Alia International Airport Becomes First Airport in Middle East to Achieve Level 3 of Airport Customer Experience Acc

​​​​Amman, January 2023: In acknowledgment of its focus on continuous improvement in customer experience and services, Airport International Group announced that Queen Alia International Airport (QAIA) has recently become the first airport in the Middle East to achieve Level 3 of the Airport Customer Experience Accreditation (ACEA) issued by Airports Council International World (ACI World), valid until Dece

Following a thorough review and verification process, QAIA exhibited excellence in customer experience management, in line with recommended practices and industry standards. To obtain Level 3, QAIA implemented an advanced customer experience strategy through multifaceted engagement with customers, employees, and customer experience professionals, as well as applied forward-thinking practices regarding seven out of eight domains: Customer Understanding, Strategy, Measurement, Operation Improvement, Governance, Airport Culture, and Service Design/Innovation. ​