Environment, Social Health and Safety Management

Introduction on Environment, Social, Health and Safety Management (ESHSM)
The ESHSM System - which was developed in accordance with national and international requirements - comprises three pillars:

  • Environmental Protection
  • Occupational Health and Safety
  • Social Management 

Each pillar was analyzed carefully to identify both potential risks and areas for improvement. Based on the results, ESHSM objectives were identified - in line with Airport International Group’s strategic objectives - and relevant indicators were assigned to monitor overall ESHSM performance.
To evaluate the efficiency of ESHSM performance, internal and external audits are conducted periodically. Based on the 2019 audit results, Airport International Group successfully obtained the ISO 14001:2015 for environmental management systems and the ISO 35001:2018 for occupational health and safety management systems.
Our commitment towards protecting the environment, as well as the health of passengers, employees, visitors, contractors and surrounding community is demonstrated by:

  • Ensuring compliance with relevant laws and regulations.
  • Developing and communicating workplace safety measures.
  • Minimizing adverse environmental impact through pollution-prevention and emission-reducing measures in order to create and maintain an eco-friendly airport.
  • Implementing safety measures to guarantee the wellbeing and safety of employees, service providers and other concerned stakeholders.

Our EHS measures are presented in detail in the Environment, Health and Safety Plan, which is reviewed annually in alignment with the risk analysis results. To view the EHS Plan, Click Here.
Airport International Group continuously seeks to improve ESHSM through customer and community feedback. If you have any suggestions or comments, please contact us at ehs@aig.aero

Environment, Social, Health and Safety (ESHS) Monitoring Program
ESHS Monitoring Program objectives:

  • Ensure compliance with ESHS standards and requirements.
  • Detect pollution sources or deviations.
  • Protect employee health by making sure water supply quality is within the acceptable limit range and an appropriate work environment is provided.

The Monitoring Program criteria, which are reviewed annually for improvement, comprise:

  • Water quality monitoring.
  • Domestic and industrial wastewater monitoring.
  • Air quality (ambient and indoor) monitoring.
  • Stack emissions monitoring.
  • Soil quality monitoring.
  • Noise level measurement at the worksite.

For more information on Monitoring Program criteria and results, Please Click Here

Resource Management

  • Waste Minimization & Recycling Management

Integrated Waste Management (IWM) at QAIA - particularly Solid Waste Management (SWM) - has improved significantly over the past five years as a result of the continuous enhancement of SWM infrastructure. Controls were placed to oversee waste carriers and producers as per the IWM Plan and the waste sorting and recycling project spanning all QAIA buildings and facilities. Moreover, new categories were added to the recycling list, such as used tires, oil and batteries.
IWM objectives are summarized as per the below:

  1. Upgrading existing solid waste sorting and segregation technologies and equipment.
  2. Applying the 4Rs concept (Reduce, Reuse, Recycle, Recover).
  3. Distributing recycling bins at offices for the segregation of waste at the source.
  4. Involving all employees - including supervisors of cleaning companies - in awareness sessions regarding hazardous waste removal and waste recycling procedures.
  5. Increasing the frequency of training and awareness sessions, whilst ensuring the attendance of supervisors and managers.
  6. Minimizing the mixing of general waste with hazardous waste (i.e. sweeper operations with vehicle maintenance).

The overall waste quantity generated from the operations of the QAIA New Terminal and Airport International Group facilities was reduced by 4% in 2019 compared with 2018. This decline was also reflected in the waste quantity per passenger, which dropped by 3% to reach 0.39kg/PAX in 2019, as opposed to 0.4kg/PAX in 2018.
During 2019, greater focus was placed on enhancing cardboard and paper segregation and involving QAIA concessionaires - such as the Duty-Free and airline partners. This joint collaboration resulted in an increase in cardboard and paper segregation of around 16% and 200%, respectively, throughout the year. Moving forward, Airport International Group is looking to include plastic waste in its waste segregation program.
As for hazardous waste handling and management, empty oil and paint cans comprise 53% of Airport International Group’s hazardous waste, which is collected and packaged as per national requirements and transported to a licensed treatment center.
For more details on the SWM structure, please refer to the Solid Waste Management Plan here.

  • Energy Management


During 2019, annual energy consumption of the entire airport site reached 77,679,431 kWh and associated CO2 emissions amounted to 43,813 tCO2.
In parallel, annual energy consumption of third parties located at the airport premises (tenants and concessionaires), which Airport International Group supplies with electricity, reached 30,586,224 kWh - nearly 42% of the total energy consumed. Meanwhile, the energy directly consumed by Airport International Group in 2019 settled at 47,093,206 kWh and associated CO2 emissions were 25,828 tCO2 for the same period.
In 2015, Airport International Group conducted an Energy Audit to determine opportunities to reduce its energy consumption. Accordingly, several cost-effective, energy-efficient improvements were identified - requiring a variety of no-cost, low-cost, medium-cost and high-cost measures. Over the past four years, most of the recommendations concluded in the 2015 Energy Audit were implemented, namely:

  • Optimizing schedules of heating, ventilation, and air conditioning (HVAC) systems serving intermittently-occupied buildings, such as the Operations Building and corporate offices.
  • Lowering heating set points.  
  • Installing lighting controls in selected applications to reduce light levels when natural light is sufficient or to switch off or dim lights when areas are unoccupied.
  • Installing variable speed drives (VSD) and controls in selected applications, including air handling units (AHU), fan motors and pumps.
  • Replacing lighting with LED equivalents in selected applications.
  • Decentralizing the Central Utilities Plant, which is in need of refurbishment and whose load was drastically reduced since the QAIA Old Terminal was demolished.

The quantified energy efficiency measures outlined above reduced both energy consumption and costs. The capital required to achieve these savings was over JOD 1.9 million, with a simple payback period of 1.74 years across all measures. Based on Airport International Group’s energy saving measures between 2014 and 2017, QAIA won the Silver award in the ACI Asia-Pacific Green Airports Recognition 2017, which was held under the theme ‘Energy Management’ - coming in third place in the category of airports serving less than 25 million passengers per year.
In 2020, Airport International Group conducted a second Energy Audit to identify additional opportunities to introduce energy saving measures.
Accordingly, 21 potential energy efficiency projects were specified - including, but not limited to:

  • Adjusting AC temperature set points in the server rooms to a higher level consistent with IT cooling requirements.
  • Installing controls to switch off lighting when daylight is sufficient or rooms are unoccupied.
  • Replacing lighting with LED equivalents in selected applications (building on the considerable work done in this area over the past four years).
  • Deploying PC power management software to shut down PCs and other equipment when not in use.
  • Installing VSD and occupancy-linked (CO2-sensing) controls in air handling units serving the Terminal Building to reduce airflow during less busy periods.  
  • Changing the way water is stored and pumped for use throughout the terminal.
  • Decentralizing the Central Utilities Plant (a project previously identified but not yet been completed).

The above energy efficiency measures can reduce Airport International Group’s energy consumption by approximately 18.7% and associated CO2 emissions by approximately 18.6%.

  • Water & Wastewater Management 

Water management at QAIA may prove more complex after considering the impact of climate change on available water resources. Consequently, prudent management plans must be developed to meet future water demands.
Within this context, systematic actions at QAIA are required to manage both water demand and water supply. On the demand side, the concept of water conservation must be promoted and implemented via the controlled and efficient use and reuse of water, among other measures. For instance, demand management focuses on reducing water consumption by utilizing related smart technologies, such as water-saving devices and air-cooling systems that do not use water cooling towers. The main objective of demand management is to minimize the need for water supply and wastewater treatment, both of which are associated with high costs and may be environmentally detrimental. On the other hand, supply management is related to the search for alternative water resources, including rainwater harvesting that may be used for non-potable activities like firefighting, air-cooling systems, fire training and road sweepers.
Accordingly, in 2019, Airport International Group collaborated with the University of Jordan to conduct an assessment study on current water management schemes to identify best water management alternatives that would ensure smooth operations at QAIA without creating a negative impact, such as groundwater depletion and pollution.
The assessment study shed light on the following areas for improvement:
-       Developing a water management strategy and policy.
-       Reducing water supply from external suppliers. 
-       Devising a water saving plan to decrease consumption.
As a result, in Q4 2019, Airport International Group began outlining the framework for a comprehensive water management strategy that is currently under preparation. Meanwhile, other actions have been implemented onsite:
-          Resizing and replacing water meters.
-          Fixing water leakages in the firefighting water supply network.
-          Replacing nearly 4,000 meters of the old network with polyethylene pipelines.
-          Switching from potable water to reclaimed water for the irrigation of certain areas.
The abovementioned actions actively reduced the water consumption of Airport International Group activities by approximately 15% and overall airport water consumption - including stakeholder activities - by around 9%.
This was achieved by focusing on water consumption reduction, water quality improvement and a robust water management strategy to ensure the long-term sustainability of water resources. Around 75% of treated wastewater is currently being used in the irrigation system - a percentage that Airport International Group is looking to bolster as a replacement for potable water. The quality of reclaimed wastewater is monitored frequently in coordination with the accreditation laboratory.

Airport Noise Management
Airport noise management is a key element in the Airport International Group Environment Management System. Airport noise impact on the internal and external QAIA community is evaluated periodically, in accordance with national civil aviation requirements.
Airport International Group recognizes the importance of protecting the health of community members from any adverse impact related to the noise generated from QAIA’s operations. To this end, the airport noise contour map is reviewed regularly as per the requirements of the International Civil Aviation Organization (ICAO) and national civil aviation. The noise contour map review results are then shared with various airport stakeholders and relevant authorities.
Airport International Group continuously seeks community feedback on airport noise levels. If you have any suggestions or comments, please contact us at ehs@aig.aero
Climate Change 
Airports are strongly impacted by extreme weather events, whose frequency is expected to increase in the upcoming years due to the changing climate. Examples of how climate change can impact airport operations include:

  • Warmer summers and colder winters raise electricity and fuel consumption used for chillers and boilers.
  • Reduced precipitation affects water supply resources and exacerbates groundwater depletion.
  • Changes in wind direction and speed increase sandstorms and fire risks and reduce visibility.

95% of direct emissions related to airport activities emanate from fuel and electricity consumption (Scopes 1 and 2). Several actions have been taken over the past six years to reduce energy consumption. In 2019, the carbon dioxide emissions generated directly by Airport International Group as a result of its fuel and electricity consumption amounted to 26,017 tCO2 compared with 26,688 tCO2 in 2018 - marking a 2.5% decline. Additional greenhouse gases (methane and nitrous oxide) were recorded at 17.22 tCO2.
Emissions resulting from aircraft movement and service providers (Scope 3) reached 220,956 tCO2 - up 5.3% compared with 2018 - as QAIA welcomed 8,924,080 passengers during 2019, 498,954 passengers more (+5.9%) than in the previous year.
Since 2013, Airport International Group has been participating in the Airport Carbon Accreditation Program - the only voluntary global carbon management standard for airports - which encompasses four levels, as per the below:

Level 1 ‘Mapping’: An airport must understand how much carbon it emits every year and from which activities and operations in order to plan its limitation. Therefore, as a first step, an airport needs to measure its carbon emissions, also known as its carbon footprint.
Airport International Group completed Level 1 in Q2 2013, soon after the QAIA New Terminal was inaugurated. This level was maintained throughout 2014.


Level 2 ‘Reduction’: Once an airport has measured its carbon footprint, it can work towards reducing its carbon emissions. This process is known as carbon management and involves a diverse range of measures, by which an airport should:

  • Show it has a low carbon/energy policy.
  • Show that a senior committee holds responsibility for climate change and carbon/energy matters.
  • Have carbon/energy reduction targets.
  • Communicate emissions performance to relevant stakeholders and undertake emissions awareness training for employees.
  • Monitor fuel and energy consumption.
  • Implement programs or control mechanisms to ensure operations minimize emissions.

In 2015, Airport International Group successfully completed the requirements of Level 2, making QAIA the first airport in the Middle East to obtain the ‘Reduction’ level.

Level 3 ‘Optimization’: This ACA level requires third-party engagement in carbon footprint reduction. Third parties include airlines and various service providers, such as independent ground handlers, catering companies and others working onsite.
Emissions related to service providers (Scope 3) must be measured and included in the carbon footprint report, as below:
·         Landing and take-off cycle emissions.
·         Passengers and staff surface access to the airport.
·         Staff business travel emissions.
·         Any other Scope 3 emissions that the airport chooses to include.

Level 3+ ‘Neutrality’: Carbon neutrality is achieved when the net carbon dioxide emissions over an entire year is zero. Achieving carbon neutrality at an airport is almost impossible without external help. For this reason, airports, among many other industries, look to carbon offsetting as the final part of the solution. Carbon offsetting is providing funds or resources to other projects that reduce carbon dioxide so as to make up for the emissions that they cannot eliminate. For example, an airport could pay for a wind energy facility that replaces a coal-fired power plant.
In 2018, QAIA achieved the highest level of the ACA Program - Level 3+ ‘Neutrality’ - making it the first airport in the Middle East to achieve this distinguished accomplishment.
As clarified previously, offsetting carbon emissions generated from Scopes 1 and 2 is mandatory. For this reason, Airport International Group has retired a total of 26,762 tCO2, which were offset by the Gullubag Hepp and Uluabat Hydro-Electric Power Plants in Turkey.
Airport International Group is currently evaluating the implementation of Carbon Dioxide Removal (CDR) in Jordan. CDR involves the extraction of CO2 from the atmosphere and its subsequent storage through natural and technological processes - often referred to as Negative Emission Technologies (NET). Attention is being paid to NETs, but the required investment would be significant, and the potential to upscale current technologies has yet to be fully assessed. The concept of CDR arises out of the necessity to reach net zero carbon by 2050 in order to limit global warming to 1.5°C.  This will require balancing any residual (remaining) emissions by removing an equal amount from the atmosphere through CDR. Accordingly, there may be a temptation to focus on forestry and agricultural solutions, however, the concern here relates to reversal (such as ineffective forest protection, forest fires) and the time taken for forests to grow back (i.e. carbon removal).

Sustainable Development Goal
In September 2015, heads of states and governments agreed to set the world on a path towards sustainable development through the adoption of the 2030 Agenda for Sustainable Development. This agenda includes 17 Sustainable Development Goals (SDG), which present quantitative objectives across the social, economic and environmental dimensions of sustainable development - to be achieved by 2030.
The goals provide a framework for shared action “for people, planet and prosperity”, to be implemented by “all countries and all stakeholders, acting in collaborative partnership”. As articulated in the 2030 Agenda - “never before have world leaders pledged common action and endeavor across such a broad and universal policy agenda”. 169 targets accompany the 17 goals and set out quantitative and qualitative objectives for the next 15 years. These targets are “global in nature and universally applicable, taking into account different national realities, capacities and levels of development and respecting national policies and priorities". A set of indicators and a monitoring framework will also accompany the goals.
Out of the 17 SDGs, Airport International Group selected three as a priority to work on, and defined clear indicators and actions that enable the company - as the operator of QAIA - to participate in achieving the national indicators:

  • SDG 6: Clean Water and Sanitation
  • SDG 7: Affordable and Clean Energy
  • SDG 13: Climate Action

Airport International Group is working to develop standard procedures for monitoring and reporting the three SDGs mentioned above.
Participation and Consultation 
Participation and consultation with stakeholders and relevant authorities is a key communications requirement of Environment, Social, Health and Safety Management (ESHSM). Accordingly, the Airport Environment Committee (AEC) was established as per the mandate of the Jordan Civil Aviation Regulatory Commission, whereby the airport operator addresses environmental issues with major stakeholders and relevant authorities, and discusses environmental concerns, achievements and developments.
Meetings take place on a quarterly basis and are chaired by Airport International Group Chief Operating Officer. Based on the topics, private and public entities can be presented.
The AEC structure is as follows:

  • Airport International Group Chief Operating Officer - Committee Chairman
  • Airport International Group Quality, Safety and Risk Management Director - Deputy Chairman
  • Airport International Group Environment, Health and Safety Manager - Committee Organizer
  • Airport International Group Engineering and Maintenance Division Representative -Member
  • Airport International Group Operations Division Representative - Member
  • Representative of Ministry of Environment - Member
  • Representative of Jordan Civil Aviation Regulatory Commission - Member
  • Representative of Al-Jiza Municipality - Member
  • Representative of Ministry of Transport - Member
  • Representative of Airport Civil Defense - Member
  • Representative of Jordan Airmotive Company (JALCo) - Member
  • Representative of Jordan Aircraft Maintenance Limited (JorAMCo) - Member
  • Representative of Royal Jordanian - Member
  • Representative of dnata (catering company) - Member
  • Representative of Jordan Petroleum Refinery Company - Member
  • Representative of Free Zone - Member
  • Representative of Dufry (Duty Free) - Member
  • Representative of Jordan Aviation - Member
  • Representative of Aviation Handling Service - Member
  • Representative of DHL - Member
  • Representative of Amman Airport Hotel - Member
  • Representative of Sariyah Express Bus Company - Member
  • Representative of Amman Airport Taxi - Member

Authorities and local community representatives (attendance is on a needs basis):  

  • Representative of Ministry of Environment
  • Representative of Chief Commissioner of Jordan Civil Aviation Regulatory Commission
  • Representative of Airport Civil Defense
  • Local community member
  • Representative of Ministry of Transport

For more information on the AEC framework, please refer to the Environment, Health and Safety Management (EHSM) Plan here .
An overview of AEC meeting outcomes is available via the links below (password required):


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