Integrated Management System (IMS)​

Our IMS seamlessly integrates diverse activities across Airport International Group into a unified framework ensuring the efficient attainment of set objectives and fostering continuous improvement across QAIA.

In 2009, we obtained three ISO certifications:

· ISO 9001 for Quality Management Systems

· ISO 14001 for Environmental Management Systems

· ISO 10002 for Quality Management - Customer Satisfaction Guidelines for Complaints Handling in Organizations

In 2014, we added a fourth certification - BS OSHAS 18001 for Occupational Health and Safety Management Systems. Later, in 2018, this certification transitioned to ISO 45001 for Occupational Health and Safety Management Systems.

In 2019, AIG obtained ISO 27001 certification, this certificate reflects our dedication to maintain the highest levels of information security across our organization.

Since 2018, our Quality, Safety and Risk Division has been diligently renewing ISO certifications across all departments in line with the Reciprocal Easement and Operating Agreement's mandate for ISO certifications in quality, environmental and occupational health and safety management, as well as customer complaints handling.

In 2022, we successfully renewed our existing ISO 9001, 45001, 14001, and 10002 certificates for the duration of three years, certified our divisions and were encompassed under the IMS by Bureau Veritas; a global leader in conformity assessment and certification services.

As part of our commitment to align with the information security standards and best practices we ensured the renewal of ISO 27001 certification since 2019 by (BSI, LRQA).

IMS Policy ​
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